Effective Date: January 1, 2024
1. Information We Collect
We collect information you provide directly to us when you:
- Purchase or license our software products
- Create an account or register a license
- Contact us for support or inquiries
- Subscribe to our updates or newsletters
Types of Information:
- Name and contact information (email address)
- Payment information (processed securely through Stripe)
- License and domain information for software activation
- Technical information about your WordPress installation (version, PHP version)
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Process transactions and deliver purchased products
- Manage software licenses and provide updates
- Send transactional emails (order confirmations, license keys)
- Provide customer support and respond to inquiries
- Prevent fraud and enforce our license agreements
- Improve our products and services
3. Payment Processing
We use Stripe as our payment processor. When you make a purchase:
- Your payment information is transmitted directly to Stripe
- We do not store credit card numbers or banking details
- Stripe's privacy policy governs their use of your payment information
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS
- Secure storage of license and account information
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
5. Third-Party Services
We may share your information with:
- Stripe: For payment processing
- Cloudflare: For content delivery and security
- Email Service Providers: For transactional emails
We do not sell or rent your personal information to third parties.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Export your data in a portable format
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
License information is retained for the duration of the license period plus any applicable warranty or support period.
8. Cookies and Tracking
Our website uses minimal cookies for:
- Session management and authentication
- Security and fraud prevention
- Remembering your preferences
We do not use tracking cookies for advertising purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website.
12. Contact Us
For privacy-related questions or concerns, contact us at:
Email: [email protected]
General Inquiries: [email protected]