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Zia Code

Refund and cancellation policy

Effective October 9, 2026

This policy covers payments to Zia Code LLC (“ZiaCode”): ZiaCode Direct subscriptions and their add-ons, and invoices for custom software work. It is part of our terms of service.

ZiaCode Direct subscriptions

Free trial

A new subscription starts with a 14-day free trial. You enter a card when you sign up, and nothing is charged during the trial. If you cancel before the trial ends, you are never charged.

Renewal

When the trial ends, your card is charged for the first billing period. The subscription then renews, and your card is charged, at the start of each period until you cancel. Each charge appears on your statement as ZIACODE.

Cancelling

  • You can cancel at any time in the app, or by emailing us.
  • After you cancel, your subscription stays active until the end of the period you have paid for, and is not charged again.
  • The unused part of a period is not refunded. Neither are add-ons, such as text-message bundles, that you have already used.

Custom software work

Custom work is done under a written quote that you accept before work starts. The quote states the price, the payment schedule and what happens to deposits and milestone payments if the work stops early, and refunds follow it. If a quote says nothing about a refund, contact us and we will work it out with you in good faith.

Charges made in error

If we charge you by mistake, such as twice for one invoice, for the wrong amount, or after you cancelled, we refund the charge in full.

How refunds are paid

A refund goes back to the card or bank account you paid with. It usually reaches you within 5 to 10 business days, depending on your bank.

Asking for a refund

Email [email protected] with the invoice or charge in question. Please contact us before disputing a charge with your bank: we answer quickly, and a dispute takes much longer to settle.